One customer free, always. Fair rates as you grow.
Core includes vCIO and TAM together, with unlimited staff and client contacts. You only pay for the number of customers you actively manage in IT Baseline.
Free
For your first managed customer, kept free even after you upgrade to Core.
- 1 managed customer
- Full vCIO + TAM workflow
- Unlimited staff & client contacts
- Self-service onboarding
Core
From customer 2 onward, rate reduces automatically as you add more customers. Shown: no-commitment monthly rate.
- Everything in Free, for every customer
- Graduated rate, cheaper per customer as you scale
- Integrations, client portal & API access
- Monthly, or annual commitment for a lower rate
| Customers on your account | Rate per customer |
|---|---|
| 1st customer | £0.00 |
| Customers 2-5 | £20.00 |
| Customers 6-15 | £15.00 |
| Customers 16-50 | £10.00 |
| Customers 51+ | £7.50 |
Graduated pricing: each band is charged only for the customers within it, so there's no cliff-edge repricing of your whole account when you cross a threshold. Annual-commitment rate is billed monthly across a 12-month term.
What it looks like at different sizes
| Total customers | Monthly (no commitment) | Annual commitment / month | 12-month committed total |
|---|---|---|---|
| 5 | £80 | £64 | £768 |
| 15 | £230 | £184 | £2,208 |
| 16 | £240 | £192 | £2,304 |
| 50 | £580 | £464 | £5,568 |
| 100 | £955 | £764 | £9,168 |
Excludes VAT. Illustrative only. See disclaimer above.
Pricing questions
One organisation you actively manage in IT Baseline. People, devices, sites and data sources inside it don't add extra cost. Importing a client from your PSA doesn't start billing on its own. You need to explicitly activate them.
Yes. Your first managed customer stays free even after you move to a paid Core plan, and if you ever cancel, you keep one free customer rather than losing access entirely.
Increases are prorated immediately. Decreases apply at your next renewal, and there's no refund for committed capacity you don't use in-term.
You'll have a grace period to sort it out before paid features are restricted. We won't expose billing issues to your own clients through the portal.